We guarantee that you'll receive healthy live trees from us. Taking good care of your new trees involves some gardening experience and dedication, and site is unique, including the soil conditions, local climate, the spring and summer rainfall, temperature, etc. In general, plant your trees in good soil, in an area with lots of sunlight, mulch them, and water them regularly through the first year. If you have any trees from us that didn't survive their first year please send us an email with some detailed photos and we'll help to try and figure out the cause. We can offer to replace trees in good faith that they were appropriately cared for at a 50% discount in the first year after planting, or provide a coupon for 50% the value towards a replacement order.